Returns Of Goods Policy

EBS will accept goods back into stock subject to the contents of this policy document.

The company accepts that parts may need to be returned from time to time by a customer.

The company supplies goods in perfect condition, with regards to the packaging that it is contained in and the condition of the part itself.

EBS goods are of either original manufacture or EBS branded and in all cases (with the exception of a remanufactured part) in BRAND NEW condition.

Brand New condition is:

1. Packaged and presentable
   • The packaging is undamaged and clean
   • Have been appropriately stored and in a satisfactory condition
   • The part is clean and free from any marks due to handling
2. Unused
   • Does not bear any marks indicating fitment
   • Does not contain any contaminant material
   • Have not been modified

The Returns Process:

1. Brand Parts
   
   1. 1. EBS Branded Goods returned within:
         
         • 28 days of invoice date will be accepted for credit (subject to condition 2*).
         • 28 to 60 days of the invoice date will be accepted for credit (subject to condition 2)* and will be subject to a 15% handling charge
         • 60 days or more of invoice date will NOT be accepted for return – these items are then subject to a stock cleanse agreement
           
           
      2. OEM Goods returned within:
         • 14 days of invoice date will be accepted for credit (subject to condition 2)*
         • 14 to 45 days from the invoice date will be accepted for credit (subject to condition 2)* and will be subject to a 15% handling charge
         • 45 days or more of invoice date will NOT be accepted for return – these items are then subject to a stock cleanse agreement

         *A note accompanying the returned goods details the invoice number relating to the purchase of the goods.

2. All parts will be inspected upon return to EBS.
   1. 1. Any parts returned that are no longer of “Brand New” condition may be rejected or subject to a minimum handling charge of 20%.
         
         None “Brand New” condition covers the following:
         • Damaged / opened packaging
         • Missing components
         • Fitment / handling marks
           
           
      2. All non-stocked & special-order parts (VOR) are non-returnable (a note will be present on the products invoice and notification at point of sale clearly informing the customer).
         
         In some cases, a return may be accepted and subject to an increased handling charge. This must be approved by the EBS customer services department prior to returning.
         
         
3. Where a part has been returned and “free carriage” was applied to the invoice on which it was supplied, the value of the carriage will in all cases be deducted from the refund value.
   
   
4. Customers are responsible for all carriages incurred in the returns process unless agreed in writing (email) by EBS.